What supplies do I need to return?
Any unused supplies that were provided by Xerox as part of your contract and are in the original Xerox carton should be returned using this process.
Should I ship each consumable individually?
Please return all unused supplies using an over box. Placing a shipping label on — or otherwise marking — supplies compromises the packaging. Instead, place all supplies in a shipping box or on a pallet. There is no minimum number of items for a shipping box.
What should I do if I only have one item to return?
Please place the item in an over box. Placing a shipping label on — or otherwise marking — supplies compromises the packaging. Instead, place all supplies in a shipping box or on a pallet. There is no minimum number of items for a shipping box.
Do I need to provide a detailed list of the items I’m returning?
It is not necessary to provide a detailed list of items.
Should I return all my unused inventory?
During the term of the contract, please retain one item of each part number. All unused items are required to be returned at the end of the contract period.
Is there a limit to the number of supplies I can return?
There is no limit to the number of supplies you can return.
Can I ship supplies from multiple contracts in the same shipping box?
Supplies under any contract can be placed in the same shipping box.
Can I use this process to return supplies that I purchased without a contract?
The Contract Printer Supplies Returns process is for returning supplies for devices on a Xerox contract. Please contact your call center/help desk to return supplies that were purchased from Xerox.
Can I request a return shipping label without my customer number, contract number or budget center number?
Yes. Internal (Xerox) resources are encouraged to include customer numbers, contract numbers and budget center numbers when requesting a return shipping label. Customers may submit return requests without this information.
Can I use this process to return supplies for my 3rd party (non-Xerox) devices?
To return supplies for your 3rd party non-Xerox devices, please contact your call center/help desk.
Can I use this process to return damaged or defective supplies?
The Contract Printer Supplies Return process is for returning unopened supplies received for devices on a Xerox contract. Please contact your call center/help desk regarding damaged or defective supplies.
Is it necessary to obtain a shipping box from Xerox, or can I use my own box?
You may use any corrugated box that is designed for shipping. The maximum number of shipping boxes in each return is 20.
What is the lead time for shipping box delivery?
Please allow up to 5 business days for delivery if a box is requested via phone at (877) 212-4401 or via email using Xerox_EOC@closetheloopusa.com
Do I need to contact a carrier to pick up my returns?
It is not necessary to contact a carrier to return shipping boxes. Leave the shipping boxes at your nearest UPS pickup location or drop box. If you don't have regular pickups or a drop-box location near you, you can schedule a free pick up by calling 1–800-PICK-UPS (742-5877) or online at www.UPS.com
How do I track the status of my return?
To track your return, visit www.UPS.com. Use the tracking number located on your shipping label.