Improving Access to Government Services with Xerox® DocuShare®
The Pennsylvania Department of Public Welfare (PA DPW) needed to overhaul their traditional, paper-based processes to continue providing care and support to the state’s most vulnerable citizens. Read the case study to see how Xerox® DocuShare® helped.
With Xerox® DocuShare®, the agency was able to store forms for all county assistant offices throughout the state and automate changes to forms for greater consistency.
Highlights:
- 78,000 claims processed annually
- 90% decrease in claims processing time
- Approximately 3,000,000 documents currently stored in DocuShare®
- Greater security for citizens’ personally identifiable information
- Federal audits can be addressed at a moment’s notice with instant access to information
- Information overload and network traffic have been reduced due to simplified document upload and access
- Workflow automation ensures payment and services are delivered in a timely manner — even during natural disasters
See how Xerox® DocuShare® can help your organization manage your content and processes more effectively.